General terms and conditions
Dear customer, we kindly request to take
knowledge of these general terms and conditions before booking your trip wit
By making a booking you automaticly declare it‚Äôs contents to be valid and
Potential dissagreements shall always be resolved on the basis of this
-Name: ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†Lextra P.L.C. ¬†(public limited company)
-VAT¬†¬† : ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† BE0417730203
-Registered Office¬†: ¬†¬†¬†¬†¬†¬† ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† ¬†Rue Eduard de Knoop 25 bus 3 ‚Äď 1140 Evere
Lozenberg 9 ‚Äď C 1932 Zaventem
-Your services shall be secured and
implemented by the service provider or one of it‚Äôs sub-contractors.
-You can alwyas verify the current service rates on this website! (www.belgiumcab.be)
-The current terms and conditions are
valid throughout all reservations and bookings concluded and still to be
implemented tranfers aswel, even when the booking was made verbally between the
service provider and client or anyone else placing an order in the clients
-All contracts which remain to be conculded are subject tot he current terms
-Every client has had the oppertunity to consult these general terms and
conditions in advance.
-A placed order by the customer counts
as a concluded contract between both parties to which both parties shall
-To place an order, one must be an adult.
-Bookings made through all possible chanels ( telephone,text message, e-mail,
online, verbally,‚Ä¶.) are subject to these terms and conditions.
Conditions of use:
The shuttle service is availale to anybody who meets the following
- Minors under the age of 12 who are travelling alone must have parental
- Minors above the age of 12 who are travelling alone must have parental
¬† 2.Passengers appearance:
- We reserve our right not to transport people who are under the influence of
alcohol, drugs or who have an undecent appearance. It is the drivers
responsability to determine these facts.
¬† 3. Luggage:
- Each passenger has the possibility to take one regular sized and one smaal
sized piece of luggage. For luggage with non-standard formats, please always
inform us during the booking proces.
¬† 4. Handicap:
-People with a physical or mental dissability can be transported when they
reserve atleast 48 hours prior tot he implementation of the transfer and have
someone accompanying them or written consent from the parents for travelling
¬† 5. Pets:
- Pets who are alive shall not be transfered unless permission has been
demanded upon booking.
-In all cases the animals should be transported with the appropriate cage. The
passenger is responsible for all caused damages to the vehicle or it‚Äôs
accesories due to unappropriate containment of their pets or any other pet
¬† 6. Booking:
-The customer is responsible for booking a reservation with the correct data.
-Online bookings will be accepted 22 hours prior tot he implementation of the
transfer. Once this period has passed we can only accept bookings through
e-mail. (Which are subject to availability)
-A booking shall be deemed complete when the customer has filled in all his
correct data which are demanded of him whilst booking, after which a
confirmation e-mail shall follow as final confirmation.
-To be able to guarantee a qualitative service the provider has to be in the
possesion of your e-mail adress and phone number.
-In cases of abscense on the spot, incorrect data or abscense of mobile
confirmation the day before the service provider reserves it‚Äôs rights to cancel
these trips without bearing any responsability of any kind of any potential
damages caused by this.
¬† 6.a. Bookings can be made :
-Online, on this website (www.belgiumcab.be)
-By telephone, on the number +32484555666
-By mail, on the adress email@example.com
¬† 6.b. ¬†Information on service rate
-All prices presented on the internet or advised through the phone are always
VAT included , unless specifically mentioned otherwise.
-The price shall be determined upon booking.
¬† (Subject to verification and / or correction following computer error)
¬†-The passenger or someone booking
for the passenger shall always receive a confirmation e-mail.
-For a waiting time which succeeds 1 hour shall be charged with a supplementary
fee of 20 Euro‚Äôs each half hour started.
-If the client is not present when expected at the meeting point due to his/her
own initiative (buying cigarettes, eatn drink,‚Ä¶) a supplementary waiting fee of
20 euro‚Äôs and potential parking fees could be charged.
¬† 6.c. Payment of your booking:
-Online though our secure SSL connection (provided by Ogone)
-Cash at the end of your trip tot he driver.
-By Creditcard in the vehicles.
-By bank transfer: If you choose to pay by bank transfer the money has to be
present in our account at the very latest 24 hours prior tot he implementation
of the transfer.
-Billing: only when explicitly agreed upon in advance with Lextra S.A.
-In case of payment by creditcards which would turn out to be invalid or
non-guaranteed the consequences to bear are for the passenger in question.
-A pre-payment shall be considered as a finished purchase, without any extra
costs or services.
¬† 6.d. Proof of payment and
- Each car is equipped with numbered receits. All bills are sent by e-mail, in
case you wish to receive it though the postal service you shall be charge dan
additional 2 euro postal fee.
-All changes, especially the price, must be accompanied by a decent, written
motivation sent to us through a registered letter at the very latest arriving 8
days before the implementation of your transfer.
-All bills which remain to be payed 8 days after the implementation of your
selected service shall be subject to intrests.
-When there is a non-payment or refusal to pay the price shall be increased by
15% with a minimum of 50 euro‚Äôs and all potential judiciairy costs are his to
-The person who makes the booking shall remain responsible for the payment of
the required services, even when among them it was differently agreed upon.
¬† 6.e. Cancelling and supplementary
- You may cancel and modify your required service at any time untill 24 hours
of the implementation of your transfer.
-You have the right to change your mind 14 days before the implementation of
-In cases of prepayment, you shall be reinbursed fort he full amount (- any
potential service fees imposed) in the case that you cancelled your service not
later than 24 hours prior tot he implementation of your transfer.
¬† Supplmentary cancellation costs:
24 Hours before the implementation
of the service¬†: ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† 0%
Between 12-24 hours before the implementation of the service¬†: ¬† ¬† ¬† ¬† ¬† ¬† 50%
Between ¬†4-12 hours¬†before the implementation
of the service¬†: ¬† ¬† ¬† ¬† ¬† ¬† ¬†75%
Less than 4 hours before the implementation of the service: ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† 100%
are also applicable in cases of ‚ÄėForce Majeur‚Äô (Terrorist attack, earthquake,
-Reinbursements for payments by creditcard are handled by our financial
institution and thusly are free of charge.
-All other forms of reinbursements could be subject to transction fees.
-The client has to possibility to choose his own time of pick-up and must bare
the potential consequences of his actions. (Leaving too late to the airport and
missing flight is not our responsability, we always reserve our right to have
15 minutes of elbowroom)
-Supplementary waiting fee¬†: the customer is kindly requested to be on
time at the expected meeting points at the very latest 1 hour after his plane
has landed. All waiting time succeeding that hour can be charged.
-We can‚Äôt anticipate the loss of time due to excessive checks or loss of
luggage. We do ask a supplementary wainting fee in case this takes longer then
the provided waiting time of 1 hour after landing. In this case, we can always
make a bill so that you can try to be reinbursed by your aviaton company.
- In all cases your driver is free to choose the route he wishes.
-In case of a service wich exceeds 200km we count a supplementary stop of
maximum 15 minutes to eat, drink, smoke, ‚Ä¶ In this case an extra 10 euro fee
shall be given to the driver by the customer so that he can relax too.
- For a service which exceeds 600km a supplementary fee of 100 euro‚Äôs will be
asked so that your driver can recuperate after a long trip in a 2 star hotel.
- The place for a break shall always be determined by the driver.
of the customer¬†:
-The passenger shall be held liable for any and all caused damages to the car ,
it‚Äôs accesories or anything which is considered to be not the passengers property,
due to willfull misconduct or negligence of any kind, the passenger shall be
considered as liable.
-The passengers are responsible for all cases of incorrect information in case
of a non co-operation or a mistake in your booking.
-The customer is responsible for his or her own luggage and objects, and shall
be responsible to make sure all his luggage is transported. In case of lost
luggage due to negligance the passenger must bare the costs of sending or a
supplementary fee of the amount of the route already travelled.¬†
-The customer is expected to review the details of the requested service the
day before the implementation of the transfer. This happens around 20¬†:00
(GMT+1). In case you do not receive¬† a
confirmation text message the day before, please contact us in time¬†!
-We kindly request the passengers to take into account any potential event of
unforseenable circumstances ( extreme weather conditions, closed roads, car
accidents,‚Ä¶). Your service might be subject to later implementation or cancellation
of your service.
of the service provider
-The service provider pledges to act to the best of it‚Äôs competences in a
responsible manner to be able to guarantee a qualitative service to the
-In any case, the service provider can not be held liable for loss of items,
injuries, damages or unimplemented services in case of unforseable
circumstances (Force Majeur) or any other case falling outside the goodwill of
the service provider (Accidents, traffic jam, police controles, closed roads,‚Ä¶)
-The responsability of the service provider shall not be refered to in any case
of ,partially or completely , caused damages by the passenger due to willfull
misconduct or negligence.
-The service provider is not responsible for the personal belongings of the
-The service provider can not be held liable for delays, only in cases of
manifest errors from the service provider.
-In case a transfer has not been implemented and the reason for this resides
within Lextra S.A. the client has the right to demand a reimbursement, although
the amount reinbursed may never exceed the amount ( already payed) of the
-The service provider pledges to try and resolve all the problems as quick and
streamlined as possible, although he can not be held liable for damages caused
outside his own will.
¬† Applicable law
-All dissagreements about validity, interpretation and content or
implementation of this contract and the present terms and conditions are
exclusively subject to the Belgian courts and thusly the Belgian judiciary
-On these terms and conditions Belgian law shall apply.
-belgiumcab.com is a commercial webdomain name whih is protected under Belgian
-The activities of Lextra S.A. can be found in the Central Entreprise Databank
under the enterprise number 0417.730.203
-If one or more clauses or sentences of this agreement would be declared
invalid by any court , the rest of the contract shall remain functioning as a
coherent undivided whole.
-The service provider reserves it‚Äôs right to apply this contract in a flexible
way, but also enforce it strictly if necessary.
-The validity of this contract shall remain until it would be updated. In that
case the customers who already booked their service before the update of the
terms and conditions shall adhere to the terms and conditions previously agreed
upon, but the customers who booked after the update of the terms and conditions
shall adhere to the new version of these general terms and conditions.
-This contract is concluded between the service provider and it‚Äôs customers.
All questions or
Tel¬†: +32.2.801.13.01 (8h-21h GMT+1)
¬† ¬†All rights reserved !
¬†¬† BELGIUMCAB.COM ¬†